Is your process as lean as it can be without losing control? Free maturity assessment built on CMMI, COBIT and Lean. Instant improvement plan.
A process maturity model rates how reliably a process delivers, usually on a scale from ad hoc to optimised. Higher is not always better: the right target depends on the risk and volume of the process. This assessment scores each of your processes against a proportionate target maturity level rather than pushing everything to the top of the scale.
CMMI (Capability Maturity Model Integration) is a widely used framework for rating process maturity from level 1 to 5. This assessment borrows the maturity ladder from CMMI and the control structure from COBIT, adds Lean flow economics, and applies them to everyday IT and service processes, without the cost and ceremony of a formal CMMI appraisal.
It rates how capable a process is against a recognised maturity ladder, then judges that capability against what your context actually needs. This assessment uses five capability levels in the CMMI tradition (Initial, Managed, Defined, Quantitatively Managed, Optimising) across six dimensions, and constrains the overall result to the weakest dimension, the way an assessor would read it.
Four recognised foundations. Capability levels follow the CMMI tradition adopted by COBIT and ITIL maturity models. Proportionality comes from COBIT 2019's design-factor approach: your context sets the target, not a fixed bar. Flow economics (work time divided by elapsed time) comes from Lean, where office processes routinely run below 5% flow efficiency. Evidence grading comes from audit practice: every rating declares its basis and the tool grades its own reliability.
Any operational or governance process. Common choices are Change Management and the CAB, the Technical Design Authority, Incident and Major Incident Management, Problem Management, Service Request and Joiner-Mover-Leaver, Asset and Configuration Management, Release and Deployment, Vendor Management, Patch and Backup. You can also name your own.
Five context questions (organisation size, regulatory environment, criticality, volume, and rate of change) set a proportionate target of Level 2, 3 or 4. A small firm running a process monthly should not be marked like a regulated enterprise running it hourly. You can override the recommendation by one level with a stated reason that appears in the findings.
Your assessed maturity against your proportionate target, a combined verdict (Fit and Lean, Under-developed, Gold-plated, or Process Theatre), flow economics including the optimisation ceiling, a bureaucracy diagnosis from eight observable signals, a sequenced route that fixes the weakest dimension first, and an honest grade of how reliable your own answers are.
No. It is a structured self-assessment, and self-assessments flatter. The behavioural anchors and the evidence declaration reduce self-marking bias but do not remove it; an owner assessing their own process is capped at moderate reliability. For anything that will support a real decision, re-run it with someone independent of the process and compare.